TERMS & CONDITIONS

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PART 1: GENERAL WEBSITE TERMS & CONDITIONS

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1. Introduction

Welcome to Car Care Club Jamaica ("CCC", "we", "our", or "us").

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These Terms and Conditions govern your access to and use of the CCC website, booking platform, memberships, services, workplace programmes, corporate partnerships, fleet programmes and related offerings.

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By accessing our website, booking a service, purchasing a membership, enrolling in a workplace programme, participating in a fleet agreement or otherwise using our services, you agree to be bound by these Terms and Conditions.

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If you do not agree with these Terms and Conditions, you should not use our website or services.

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2. Use of Website

You agree to use this website lawfully and responsibly.

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You must not:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Introduce viruses or malicious software.

• Copy or reproduce website content without permission.

• Use the website in any manner that could damage, disable or impair its operation.

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We reserve the right to restrict or terminate access where misuse occurs.

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3. Bookings and Payments

All bookings are subject to availability.

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Payment may be required at the time of booking.

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We accept payment methods displayed on the website at the time of purchase.

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Bookings are not confirmed until payment has been successfully processed and confirmation has been issued.

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Prices may be amended at any time without notice.

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4. Service Availability

Services are offered subject to:

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• Location availability.

• Operational capacity.

• Staffing availability.

• Weather conditions.

• Site access requirements.

 

CCC does not guarantee availability at all times or in all locations.

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5. Cancellations and Refunds

Cancellation requests must be submitted before the scheduled appointment time.

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Refunds, credits or rescheduling options will be determined according to the nature of the booking and the notice provided.

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No refunds will normally be issued for completed services.

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6. Intellectual Property

All website content, logos, branding, graphics, text, photographs, videos, designs and materials remain the property of CCC unless otherwise stated.

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No content may be copied, reproduced, distributed or used without prior written consent.

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7. Liability

CCC will exercise reasonable care and skill in delivering services.

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To the fullest extent permitted by law, CCC shall not be liable for:

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• Indirect losses.

• Consequential losses.

• Loss of earnings.

• Loss of business opportunities.

• Circumstances beyond our reasonable control.

 

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

 

8. Privacy and Data Protection

Personal information is processed in accordance with our Privacy Policy.

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By using our services, you consent to the collection, storage and processing of information necessary to provide services and operate the business.

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9. Changes to Terms

CCC reserves the right to amend these Terms and Conditions at any time.

 

Updated versions will be published on the website.

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Continued use of the website or services constitutes acceptance of the revised Terms.

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10. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Jamaica.

Any disputes shall be subject to the jurisdiction of the Jamaican courts.

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PART 2: MEMBERSHIP TERMS & CONDITIONS

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11. Membership Overview

CCC offers Individual, Family, Workplace, Corporate Fleet, CCC Black™ and promotional membership programmes.

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Membership benefits vary according to membership type.

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12. Membership Eligibility

Members must:

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• Be at least 18 years of age.

• Provide accurate information.

• Maintain valid payment details.

• Comply with these Terms and Conditions.

 

13. Membership Benefits

Benefits may include:

• Priority booking.

• Member pricing.

• Birthday rewards.

• Vehicle health checks.

• Signature CCC Fragrance.

• Concierge support.

• Founders Club privileges.

• Exclusive promotions.

 

Benefits may be modified at any time.

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14. Membership Payments

Membership fees are payable in advance.

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Failure to maintain payment may result in suspension or cancellation of benefits.

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15. Vehicle Eligibility

Membership benefits apply only to vehicles registered under the membership account.

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Members must ensure vehicle details remain accurate.

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16. Family Membership Rules

Family Memberships may cover multiple vehicles within the same household.

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Benefits may not be transferred outside the household.

 

17. Workplace Membership Rules

Workplace Memberships operate through participating employers and workplace programmes.

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Availability remains subject to workplace schedules.

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18. Corporate Fleet Membership Rules

Fleet Memberships are governed by separate fleet agreements in addition to these Terms.

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19. CCC Black™ Membership

CCC Black™ is our most exclusive membership category and may be offered by invitation, application or approval only.

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20. Founders Club

Founders Club Membership is limited to the first members accepted into the programme and includes special launch benefits.

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21. Booking Rules

All services remain subject to availability.

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Priority booking does not guarantee immediate access.

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22. Missed Appointments

Failure to attend a scheduled booking may result in loss of that booking entitlement.

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23. Membership Transfers

Memberships are non-transferable unless expressly authorised by CCC.

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24. Suspension and Termination

CCC may suspend or terminate membership for:

• Non-payment.

• Misuse of benefits.

• Abuse of staff.

• Breach of these Terms.

 

25. Rewards and Promotions

Rewards and promotions:

• Have no cash value.

• May be amended or withdrawn.

• Remain subject to eligibility criteria.

 

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PART 3: SERVICE TERMS & CONDITIONS

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26. Exterior Wash Services

Exterior services include only the services specifically purchased.

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27. Interior Cleaning Services

Interior services are provided based on the condition of the vehicle and the service purchased.

 

28. Add-On Services

Add-on services must be selected separately and may attract additional charges.

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29. Vehicle Condition

Pre-existing damage should be disclosed before service begins.

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CCC is not responsible for undisclosed defects or pre-existing damage.

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30. Personal Property

Customers are responsible for removing valuables and personal items before service.

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31. Service Delays

CCC shall not be liable for delays caused by traffic, weather, site restrictions, emergencies or circumstances beyond our control.

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32. Weather Conditions

Services may be postponed, delayed or rescheduled due to adverse weather.

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33. Water and Utility Requirements

Where services are provided at partner locations, access to water and utilities may be required.

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34. Satisfaction Policy

Any concerns regarding service quality should be reported within 24 hours of service completion.

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PART 4: CORPORATE PARTNERSHIP TERMS

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35. Workplace Programmes

Participation in workplace programmes remains subject to agreements with participating organisations.

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36. Corporate Fleet Agreements

Fleet services are governed by separate written agreements.

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37. Service Day Scheduling

CCC reserves the right to determine operational schedules and service day allocation.

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38. Employee Participation

Employees participating in workplace programmes remain responsible for booking accuracy and vehicle access.

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39. Partner Responsibilities

Corporate partners are responsible for providing safe and reasonable access to agreed service locations.

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PART 5: CONTACT & LEGAL NOTICES

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40. Complaints

Complaints should be submitted using the contact information provided on the website.

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CCC will investigate complaints fairly and promptly.

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41. Privacy Policy

Our Privacy Policy forms part of these Terms and Conditions and should be read alongside them.

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42. Accessibility Statement

Our Accessibility Statement explains our commitment to making services and information accessible to all users.

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43. Contact Information

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Car Care Club Jamaica (CCC)

Email: hello@carcareclubja.com

Telephone: (876) 585-6346

Website: www.carcareclubja.com

Last Updated: June 2026

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